Play safe, enjoy with responsibility
jetbuz believes that gaming should be a source of enjoyment — not stress or problems. Our responsible gaming guidelines help you play in a safe and informed way.
What does responsible gaming mean?
Gaming is entertainment, not an investment. Knowing and respecting this difference is the core of responsible gaming.
Responsible gaming at jetbuz means enjoying gaming while staying in control of your time, money, and mental state. We believe that with the right information and tools, any player can play safely and enjoyably.
Gaming should never be seen as a source of income or a solution to financial problems. It is purely a form of entertainment. If you ever feel that gaming is going beyond your control, jetbuz's support tools and our 24/7 live chat support are always here for you.
The core principles of responsible gaming are: set a budget and stick to it; keep time limits; do not make decisions on impulse; and remember that losing is normal and winning is never guaranteed.
Warning signs
Please contact support if you notice any of the following signs in yourself:
- Feeling the urge to play more to recover losses
- Lying about how long or how much you spend on gaming
- Prioritising gaming over family or work
- Borrowing money to recover lost funds
- Trying to stop gaming but being unable to
- Playing to escape anxiety or loneliness
Our tools for your protection
jetbuz gives you several effective tools to keep your gaming under control.
Setting deposit limits
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and can only be increased after a specific waiting period. This helps you stay within your set budget.
Session time limits
Set a time limit for each gaming session. When the time is up the system will alert you. This prevents excessive time spent gaming and helps you stay in line with your routine.
Reality check reminders
Keep pop-up notifications active at regular intervals to remind you how long you have been playing and how much you have spent. This is very effective for making informed decisions.
Time-out break
If you feel you need a short break, take a time-out ranging from 24 hours to 6 weeks. During this time your account will be temporarily closed and you will not be able to play any games.
Self-exclusion
If you need a long-term break, apply for self-exclusion. This step will suspend your account for a set period or permanently. Contact live chat and our team will assist you.
Transaction and activity history
You can view all deposits, withdrawals, and gaming history in your account. Review this information to evaluate your own gaming behaviour and make any necessary changes.
Age verification and protection of minors
jetbuz is a platform for adults only.
Our steps to protect minors
- Date of birth is verified at the time of registration.
- Identity documents may be requested to review suspicious accounts.
- If there are any minors in your household, use a device password.
- Never share your login details with anyone else.
- Do not allow any minor to play on your behalf.
How to use the protection tools?
Secure your gaming experience in a few simple steps.
Log in and go to account settings
After logging in to jetbuz, access the "Responsible Gaming" or "Account Protection" option from your profile menu. All protection tools are available here.
Set your deposit limit
Set a daily or weekly deposit limit based on your monthly income and entertainment budget. Decreasing the limit takes effect immediately.
Enable session time and reminders
Set a maximum time for each session. After the set time the system will prompt you to take a break. Keeping this active reduces the risk of playing for too long.
Apply for self-exclusion if needed
If you feel the situation is going beyond your control, contact the 24/7 live chat. Our Bengali-speaking agent will help you complete the self-exclusion process.
Build healthy gaming habits
Follow some simple rules for responsible gaming.
What you should do
- Set a fixed budget before playing and do not go beyond it.
- See gaming as entertainment, not a source of income.
- Take regular breaks and spend time with family or friends.
- Play only with money you can afford to lose — not money needed for daily expenses.
- Close the app when you have exceeded your set time.
- Review your gaming history from time to time.
What you should not do
- Do not place more bets to try to recover lost money.
- Do not game under the influence of alcohol or any other substance.
- Do not play with borrowed money or someone else's money.
- Do not hide your gaming from family and friends.
- Do not play to escape stress or depression.
- Do not lose control out of frustration from losing.
Contact us for help
You are not alone — jetbuz is always here for you.
If you feel that gaming is having a negative impact on your life, do not wait — contact the jetbuz support team right now. Our trained Bengali-speaking agents will listen to your concerns with sensitivity and help you find the right solution.
Applying for self-exclusion or a time-out at jetbuz is straightforward and is handled without any judgement. We believe that asking for help is a sign of courage.
If a family member is struggling with a gaming problem and you want to seek help on their behalf, our support team is available around the clock to assist.
jetbuz Support
Bengali-speaking agents always available — get fast and confidential assistance.
[email protected]
Your information is kept completely confidential. SSL-secured communication.
Self-exclusion or time-out takes effect as soon as you apply.
Questions and answers about responsible gaming
Common questions and our answers.
Play with enjoyment, with responsibility
We are always ready to make your gaming journey at jetbuz safe and enjoyable. Whether you play cricket betting, slots, or casino games — play with awareness.