jetbuz Privacy Policy

1 Introduction

jetbuz ("we", "our", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. Protecting your privacy is one of our core responsibilities. The purpose of this privacy policy is to clearly inform you what types of information we collect, why we collect it, and how that information is used.

This policy applies to the jetbuz website, mobile application, and any related services. If you use our services, you are granting permission for your information to be processed in accordance with the terms of this privacy policy.

2 What Information We Collect

jetbuz may collect the following types of information:

 2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (when identity verification is required)
• Username and password for account login (stored in encrypted form)

 2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history — records of deposits and withdrawals
• Deposit amounts and dates

 2.3 Technical Information

• IP address and device identity
• Browser type and version
• Operating system information
• Site visit time and session data
• Data collected through cookies and similar tracking technologies

 2.4 Gaming Activity Information

• Game play history and results
• Bet amounts and types
• Bonus and reward claim information
• Time spent on the platform

3 Purposes of Data Use

jetbuz uses collected information for the following lawful purposes:

• Account Management: To create, verify, and keep your account secure.
• Financial Transaction Processing: To complete deposit and withdrawal requests.
• Identity Verification (KYC): To confirm customer identity in accordance with applicable regulations.
• Fraud Prevention: To protect accounts and the platform from unauthorized activity.
• Customer Support: To resolve your questions and issues.
• Service Improvement: To enhance platform features and user experience.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.
• Promotional Communication: To send information about bonuses and offers with your consent.

4 Cookie Policy

jetbuz uses cookies to improve your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the site to function properly.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To understand how our services are being used.

You can control cookies at any time by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

5 Data Sharing and Disclosure

jetbuz does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banks — solely to complete transactions.
• Technology Partners: With trusted service providers for platform security and operations.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: In the investigation of any fraud or misuse.
• Business Transfers: In the event of a merger or acquisition, while maintaining data protection conditions.

When sharing information with any third party, we ensure that they also comply with appropriate data protection standards.

6 Data Protection Measures

jetbuz has implemented industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transferred between you and our servers is transmitted in encrypted form.
• Password Hashing: Passwords are never stored in plain text — they are secured using advanced hashing methods.
• Two-Factor Authentication: Two-step verification is available for additional account security.
• Access Controls: Only authorized personnel can access your information.
• Security Audits: Regular security testing and vulnerability assessments are conducted.
• Data Backup: Your information is stored in a secure backup system.

7 Your Rights Regarding Your Information

As a jetbuz customer, you have the following rights regarding your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can object to your information being processed for specific purposes.
• Right to Data Portability: You can request a copy of your information in a structured format.
• Right to Withdraw Consent: You can withdraw consent to promotional communications at any time.

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.

8 Third-Party Links and Services

The jetbuz platform may include services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third parties have their own privacy policies.

Their own policies apply to information collected while using the services of these providers. jetbuz is not responsible for the data protection practices of these third parties. We recommend that you read the policies of these organizations.

9 Protection of Minors

jetbuz strictly does not provide services to persons under the age of 21. We do not intentionally collect any personal information from minors.

We verify age at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and delete the collected information.

If a parent or guardian believes their child has created an account on our platform, please contact us immediately.

10 Data Retention Period

jetbuz retains your information according to the following policy:

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: After account closure, information is retained for a specified period in accordance with applicable legal requirements.
• Financial Records: Transaction data may be retained for an extended period to meet legal obligations.
• Marketing Data: Will be stopped immediately upon withdrawal of your consent.

Once the retention period ends, information is securely deleted or anonymized.

11 Policy Changes and Updates

jetbuz reserves the right to amend this privacy policy from time to time. If any significant changes are made, we will:

• Send a notification to your registered email.
• Clearly announce the changes on the platform.
• Update the "Last updated" date of the revised policy.

Continued use of the platform after changes are made will be considered acceptance of the revised policy. We recommend reviewing this policy regularly.

12 Contact Us

If you have any questions or concerns about this privacy policy, or for any request regarding your information, please contact us: